Privacy Policy
Last Updated – July 20, 2022This Privacy Policy describes how your personal information is collected, used, and shared by Mosaic Software LLC (“Mosaic,” “we,” “us” and “our”) when you visit websites, mobile apps, or services controlled by Mosaic where this Privacy Policy is posted (the “Site”). We may update this Privacy Policy from time to time, as detailed below. You should not use the Site if you have any objections to our Privacy Policy, which are binding upon all users of the Site. If you provide personal information in your capacity as an employee, you represent that you bind your employer to this Privacy Policy. If you have a question about how your personal information is being used, you can contact us through the methods provided in the “Contact Us” section at the end of this Privacy Policy.
PERSONAL INFORMATION WE COLLECT AND USE
The types of information we collect when you use the Site depend on the features you use on the Site. “Personal information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual.
We will handle your personal information in accordance with this Privacy Policy and describe the information collected below:
- Identifiers, which may include name, postal address, phone number, Internet Protocol address, email address, and account name. These are sourced directly from you (e.g., when you create an account with us or request a demo with us) or indirectly from you (e.g., from observing your actions on the Site). They are used to fulfill or meet the reason you provided the information, to contact you in relation to our Site, to provide personalized communications and reward and loyalty programs, to respond to an inquiry, or to screen for potential risk or fraud. We disclose this information for business purposes to internet service providers and administrative service providers.
- Commercial information, which may include records of products or services purchased, obtained, considered, or other purchasing or consuming histories or tendencies. These are sourced directly from you or indirectly from you. They are used to fulfill or meet the reason you provided the information, to provide personalized communications and reward and loyalty programs, to respond to an inquiry, or to screen for potential risk or fraud. We disclose this information for business purposes to internet service providers and administrative service providers.
- Sensitive personal information, which may include account log-in, precise geolocation data, debit or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. We may collect financial account information from you when you use our Site to order and pay ahead for seamless pickups. Additionally, we may collect personal medical information, such as medical marijuana patient identification or state-issued identification number information for certain orders placed through our Site for compliance purposes related to governing Cannabis laws. We use this information to fulfill or meet the reason you provided the information, to contact you in relation to our Site, to provide personalized communications and reward and loyalty programs, to respond to an inquiry, to screen for potential risk or fraud, or for health and safety purposes. We may also use push notifications on our mobile apps to send you alerts.
- Internet, technical or other similar network activity, which may include usage and browsing history; device information, including device properties; search history; and information on your interaction with our Site. We source this information directly or indirectly from you (e.g., from observing your actions on our Site). We use this information to fulfill or meet the reason you provided the information, to provide personalized communications and reward and loyalty programs, to screen for potential risk or fraud, or to improve our Site. We disclose this information for business purposes to administrative service providers, data analytics providers, and internet service providers.
You have choices about the information we collect. Your decision to provide any personal information is voluntary. However, please note that, if you do not provide certain personal information, we may not be able to accomplish some purposes outlined in this Privacy Policy and you may not be able to use or access certain services on our Site.
COOKIES, ONLINE TRACKING, AND ADS
Like many other Sites, we use “cookies,” which are files stored on your computer's hard drive by your browser. We use cookies to collect information such as the server you are logged onto, the domain name of your internet service provider, your browser type and version and your IP address. We may also derive the general geographic area associated with an IP address.
Sometimes, we use cookies in combination with “web beacons” or similar technology to collect information about how our Site is used, such as: your IP address and location data, weblogs, time zone, date, your language preferences, browsers used, web addresses visited, other communication data, searches conducted, pages visited, and any other relevant information about your online experience.
We use:
- Google Analytics: To help facilitate the delivery of relevant content, we use Google Analytics. Google Analytics uses cookies to report on user interactions on our and others’ websites. We use the data collected for optimizing marketing, refining advertising, and/or programming strategies, and generally improving user experience. For more information about Google Analytics and how it collects and processes data, please visit: https://policies.google.com/technologies/partner-sites and instructions on opting out of Google Analytics using a specific plug-in is available at the following link: https://tools.google.com/dlpage/gaoptout. Note that this opt-out is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.
- Facebook Analytics: We also use Facebook Analytics to measure your use of our Site, tailor our Site to your interests, and improve our Site. Please note, Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at Facebook.com/about/privacy/. Please click here if you would like to withdraw your consent.
If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. Please note, blocking cookies may affect the functioning of our Site. Additionally, you may remove yourself from the targeted advertising of companies within the Network Advertising Initiative by opting out here., or of companies participating in the Digital Advertising Alliance program by opting out here.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect your personal information:
- Directly from you:You may give us your personal information when you do any of the following:
- Access or use the Site;
- Fill out a contact form; or
- Request a demo.
- When you interact with the Site: As you interact with and use the Site, we may automatically collect your personal information, e.g., your internet, technical or other similar network activity. We may also collect personal information by using website cookies.
- Third parties or publicly available sources. We may receive your personal information from third parties, which include:
- Internet, technical or other similar network activity from analytics providers, advertising networks and social media platforms; and
- Identifiers and commercial information from providers of technical services.
SHARING YOUR PERSONAL INFORMATION
We may share your personal information to the following parties and in the following ways:
- We may share information with our affiliates or service providers. Such parties may manage our customer information and perform services on our behalf, such as website hosting, fraud monitoring, email or mail delivery and administration, or data analysis, etc. We ask affiliates with whom we share your information to confirm that their privacy practices are consistent with ours and applicable law, and we provide them with only the information they need to perform their services for us.
- We may share your information with domestic or foreign third parties including our agents, service providers, and consultants as needed for them to provide business-related services to us. Such third parties may manage our customer information and perform services on our behalf, such as website hosting, fraud monitoring, email or mail delivery and administration, or data analysis, etc. We ask third parties with whom we share your information to confirm that their privacy practices are consistent with ours and applicable law, and we provide them with only the information they need to perform their services for us.
- We may share your information or combine your information with publicly available information when we team up with promotional partners to jointly offer or provide products, services, contests, or promotions to our customers, or otherwise to enhance and personalize your experience.
- We may share or transfer your information in the course of any direct or indirect reorganization process including, but not limited to, mergers, acquisitions, divestitures, bankruptcies, and sales of all or a part of our assets. Your information may be shared following completion of such transaction and/or during the assessment process pending transfer. If transferred in such a case, your information would remain subject to this Privacy Policy or a privacy policy that, at a minimum, protects your privacy to an equal degree as this Privacy Policy.
- Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
EXTERNAL LINKS
Our Site contains links to other third-party websites. We are not responsible for the privacy practices or the content of such third-party websites. To better protect your privacy, we recommend that you review the privacy policy of any third-party website you visit.
HOW WE RESPOND TO DO NOT TRACK SIGNALS
The “Do Not Track” (“DNT”) privacy preference is an option that may be made in some web browsers allowing you to opt-out of tracking by websites and online services. At this time, global standard DNT technology is not yet finalized and not all browsers support DNT. We therefore do not recognize DNT signals and do not respond to them.
RECORD RETENTION
We will retain your information for as long as needed to fulfill the purpose for which it is collected and to comply with our legal obligations, resolve disputes, and enforce our agreements.
SECURITY
We take reasonable physical, electronic and managerial measures to safeguard and secure any personal information you provide to us. Please understand, however, that no data transmissions over the Internet can be guaranteed to be 100% secure due to the inherent risks of data transmission over the Internet. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you understand that any information that you transfer to us is done at your own risk. If we learn of a security system breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Site or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site. We may post a notice via our Site if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
PUBLIC POSTING AREAS
Please note that any information you include in a message you post to any public posting area is available to anyone with internet access. If you don’t want people to know your email address, for example, don’t include it in any message you post publicly. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.
CONSENT TO TRANSFER
If you are visiting our Site from a location outside of the U.S., such as the European Union, United Kingdom, or other regions with data protection laws that differ from those of the U.S., please be aware that your connection may be through and to servers located in the U.S. Any information you provide during your visit will be processed and maintained on our server and other internal systems located within the U.S. or otherwise as described above. You acknowledge you understand that by providing your personal information to us, your personal information (i) will be used for the uses identified above in accordance with this Privacy Policy, and (ii) may be transferred to the U.S. as indicated above, in accordance with applicable law, such as through standard contractual clauses. By using the Site, participating in any of the services, and/or providing us with this information, you acknowledge this transfer, which may not offer the same level of data protection as the country where you reside, in accordance with the terms of this Privacy Policy.
COLLECTION AND USE OF INFORMATION FROM CHILDREN UNDER THE AGE OF 18
The Site is not intended for use by persons under the age of 18. We do not knowingly collect information from visitors under the age of 18 and, if we learn that a person under the age of 18 has provided us with personal information, we will delete such personal information.
CHANGES
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any new change and/or amendments will be noted on this page. We will also update the Last Updated date above. If we make material changes to our Privacy Policy, we will notify you by prominently posting the changes on our Site or by using the contact information you have on file with us. By continuing to use our Site you are agreeing to be bound by any changes or revisions made to this Privacy Policy.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below: support@mosaic.green